14:57 RPA cognitive processes in learning predictions for 2019 from UiPath | |
Attended robots (that’s robots that work alongside humans, augmenting human workers) will accelerate past unattended robots. Guy told information age that last year, the ratio of unattended to attended robots was 70:30, “last week (9 november 2018), I worked out that it is now 54:46.Cognitive processes in learning by the end of this year I project that it’s going to go over the 50:50 mark and I predict by the end of next year that we are going to end up with about the 70:30 split, the other way around.Cognitive processes in learning so, I think there is going to be massively more attended robots — which also has positive implications for jobs.” and if you are unsure of the difference between attended and unattended robots, a fuller explanation is below.Cognitive processes in learning RPA market with uipath in the cockpit is taking off like a rocket The RPA market is exploding, RPA or robotic process automation, has moved up the gartner hype cycle, and it is no longer ‘one day’ technology it is technology that is transforming business now, and uipath sits in a comfortable position, it claims to be the fastest enterprise software company in history, and we spoke to guy kirkwood, its chief evangeliser.Cognitive processes in learning RPA prediction number two: RPA in the public sector will explode. “outsourcing (particularly business process outsourcing) been dying for some time, but I think 2019 will see a catastrophic reduction in new deals and anyone anywhere near a break clause will use it.Cognitive processes in learning the evidence lies with the fact that organisations are changing bottom up, not top down. 9% of our revenue has come from india, yet 60% of the people who have been to our free training courses are based in india.” this means that firms which have traditionally provided outsourcing services are now looking at how they can become experts in automation, in the process shifting their approach to an advisory, or consultancy-led role.Cognitive processes in learning RPA prediction number five is not so much about RPA at all. Artificial intelligence will slowly bleed into the mainstream. “AI is where RPA was in terms of adoption two years ago.Cognitive processes in learning I know this because I did a webinar in march where I had about 800 people on the call;, all using RPA. I asked them the question: “what do you do with AI?” and I gave them a choice between four answers: nothing, at pilot stage, in production, or extensively.Cognitive processes in learning the answers were almost exactly the same, to the percentage, that RPA was getting two years ago. So, does that mean it’s going to take another two years to move into the mainstream?Cognitive processes in learning no, it’s going to happen more quickly than that, in about 12 to 18 months; it will start to move into mainstream from next year.” why is artificial intelligence overshadowing RPA?Cognitive processes in learning Technology firm V1, has warned that companies are in danger of missing out on major operational efficiencies because they are blindsided by AI.Cognitive processes in learning although AI is tipped to transform business, many firms aren’t yet ready to adopt it and should instead be looking towards RPA which is more accessible final RPA prediction: analysts will continue to underestimate growth.Cognitive processes in learning Guy gave one of the big four audit, tax and consultancy firms as an example. “this firm has automated 45% of its core audit business in india using a combination of microsoft cognitive tool kit, IBM watson, and abbyy which is an intelligent OCR platform; orchestrated by uipath.Cognitive processes in learning guy puts it poetically: “attended robots can do all the crappy stuff, such as the auditing that people did in their first and second years out of university.Cognitive processes in learning I would describe it as the shitty stuff that no one wants to do but has to do it in order to get on with their job. RPA provider, blue prism announce partnership with ABBYY cognitive processes in learning “attended robots is where an action is triggered by the human; it’s agent augmentation, it helps you to do your job. The best example of that is let’s say in insurance, by the time you’ve gone through security, the robot will have rushed off to multiple different systems that an insurance company has, on for example, pet insurance and household insurance and car insurance and whatever else you’ve got, to give the agent a full picture of you as an individual, everything you’ve bought, what your claims history is and all the rest of it.Cognitive processes in learning the robot does that in lightening time which means that you don’t have to transfer between different departments. This creates a happier experience for the customer and for client and for the agent, who are able to on-sell and up-sell much more effectively.Cognitive processes in learning “the important thing is that the attended robot promulgates information back into multiple different systems so that human workers don’t have to because that is what most of their time is spent doing, getting information from the systems and putting it back in once at the end of the call and that is what the robots do.” karl nolan, chief executive of generali link, summed it up best when he reported that since implementing RPA, “the mood music has changed, we have happier employees and we now measure our service in terms of compliments rather than complaints.” | |
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