When everything is functioning well with learning and training in your company, here’s what it looks like: your company’s business goals are well-defined in terms of where you want to be.What is cognitive learning you benchmark and track the performance levels needed to get there. When performance reality doesn’t match up with performance goals, you identify the gaps and then create learning and training programs to fill those gaps.What is cognitive learning sounds easy, right? But the devil, as they say, is in the details. The biggest hang-up in the process for most companies comes in the form of accurately identifying what is needed to bridge performance gaps – the needs analysis.What is cognitive learning in this article, I’ll explain how you can use root cause analysis to identify what’s behind performance gaps in order to more accurately shape your elearning objectives.What is cognitive learning

Root cause analysis is a great method that can be applied in any problem-solving setting. If you don’t actively and intentionally use one of several different root cause analysis tools, you run the risk of only addressing one or more symptoms of a bigger problem.What is cognitive learning this is where the “tip of the iceberg” metaphor comes into play. When you notice a problem, it might be small or might be huge. You can’t always tell by your first glance at it.What is cognitive learning what you see might only be the tip of the proverbial iceberg. Root cause analysis is a way to make sure you’re not missing whatever might be lurking beneath the surface of a seemingly small problem.What is cognitive learning

A gardening metaphor helps to understand the need for root cause analysis. When dandelions start popping up all over your yard in the spring, you can run around giving a good yank to each one, essentially tearing it off at ground level.What is cognitive learning but if you the roots are still in the ground, the dandelions will grow back (and rather quickly). To eliminate any weeds in your lawn or garden, they have to be pulled out by the roots.What is cognitive learning and if you want to solve serious problems in your company, you’ve got to accurately identify and deal with their root causes. All too often, managers deal with symptoms and unknowingly allow the root cause of the problem to fester and grow.What is cognitive learning yes, it takes more work to find and address root causes, but the long-lasting results of truly correcting serious problems is totally worth the effort!What is cognitive learning your secret weapon is one word: WHY

Toyota is well-known for developing the whole “lean” movement it started in manufacturing to systematically eliminate waste and increase efficiency without sacrificing productivity or quality.What is cognitive learning one of the company’s leading industrial engineers, shigeo shingo, revealed a key aspect of toyota’s process: “A relentless barrage of ‘whys’ is the best way to prepare your mind to pierce the clouded veil of thinking caused by the status quo.What is cognitive learning use it often.” as it turns out, asking this humble one-word question repeatedly is the best way to get to the root cause of nearly any problem.What is cognitive learning another of toyota’s industrial engineers, taiichi ohno, was considered to be the driving force behind lean manufacturing. He said, “having no problems is the biggest problem of all…ask ‘why’ five times about every matter.” here’s how it can work for your learning team by way of example:

what is cognitive learning

Let’s say a software company with one product isn’t meeting its sales targets. Company leadership suggests the salespeople need additional training.What is cognitive learning your learning team kicks into high gear and creates a new training for salespeople and implements it, but there is no improvement in sales. Now people are pointing fingers at your team for failing to get results.What is cognitive learning but the real problem is that no one asked the simple question of WHY. A series of why questions could have gone like this:

If everyone had just taken the time to drill down by asking why multiple times, the true nature of the problem would have been revealed – and it had absolutely nothing to with training the company’s salespeople!What is cognitive learning this series of why questions also could have gone differently. For example, the answer to why #3 might have been that the customer support agents don’t know enough about the new features in order to quickly resolve customer questions about them.What is cognitive learning if that had been the case, then new training might well be in order to get the customer support team up-to-speed on new product features. And there might still have been the issue around documentation as well.What is cognitive learning either way, it’s asking why that reveals what’s going on.

Think of your learning team as a doctor. Your task is to do more than cover up symptoms or jump to solutions that may not even apply.What is cognitive learning you’ve got to help accurately diagnose the true problem and then come up with the right treatment program to fix it, which may or may not be a well-designed elearning course or training session.What is cognitive learning root cause analysis is the most important tool you need practice using in order to be successful in the learning and training needs assessment process.What is cognitive learning